December 30, 2011
by eholehouse@lanspeed.com
0 comments

Why do you need to replace network hardware?

A common symptom of a troublesome network is outdated hardware. Many clients we work with wonder why it is necessary to replace a five year old server if it still appears to be functioning normally.

The reason we recommend that you replace outdated network hardware comes straight from the manufacturers recommendation. While your server may be working find now, if it has been running for five consecutive years, chances are it is getting slower and less reliable. In order to keep your network running smoothly and to reduce the risk of hardware failures or crashes we recommend keeping your system up-to-date.

Often in servers, it is first a drive or a fan that fails and if it is a newer machine, these parts can easily be replaced. But after several years and many patch jobs, it gets to a point where it is not worth the time and money to repair. Ultimately, with older machines, it is usually less expensive in the long run to replace and get a good warranty on it. Our goal is to get your network up and running in a seamless and reliable way that reduces the amount of time an engineer is patching your hardware and increases the amount of time you spend growing your business.

Another important reason to upgrade is that technology is constantly evolving and improving. Your server from ten years ago may still be holding on for dear life, but might not necessarily be the most compatible with the new technologies you are using to run your business. With regular system upgrades, this problem is eliminated.

So readers, what is the oldest piece of technology still hanging around your network?

 

November 16, 2011
by eholehouse@lanspeed.com
0 comments

My Business Story

Google and American Express have teamed up to help small businesses like ours share their business story and encourage others to continue to support small businesses in their community. We encourage any and all small businesses out there in the blogosphere to take advantage of this great tool. It is really simple to use and the end product is a great video to help share your story in your community.

With the help of their easy-to-use video editor we are proud to present Lanspeed’s business story. Enjoy and let us what you think!

 

Kudos to Courtney, Chris, and Nick for pulling this together. Thanks team!

November 9, 2011
by eholehouse@lanspeed.com
2 Comments

How to Prevent Your Network from Being Compromised

With the recent increase in political protests and demonstrations (i.e. Occupy Wall Street and similar protests), network compromises are becoming more and more prevalent. Our resident security expert says that hackers are beginning to target government agencies as a means of making a political statement. Within the past year, the increase in these attacks has him concerned and, as a result, insists that we reaffirm our efforts to educate our clients and the community at large about the risks that are out there.

Network compromises are typically the result of a malicious user that has obtained critical login information. Many times, once this login information is gained, these malicious users will also leak confidential data or spam blast your users’ inboxes. There are countless methods that hackers can use to gain access to your network and they are not all from the outside. All the hacker needs is to get one employee to click a malicious link they’ve emailed to your entire company and they are in. Once they have administrative access, you lose all control over your network and the hacker can use the information to either blackmail you or simply reveal to the public that you have not taken proper precautions to protect sensitive data on your network. This is particularly concerning for government and financial entities that have information on individuals like social security and bank account numbers that would be detrimental if leaked onto the web.

Is there a simple solution?

Once the damage has been done, you will need expert help to find the source of the attack and prevent ongoing access to your network. Our engineers can help with damage control, but once sensitive data is leaked to the web, there is no getting it back.

In order to avoid this costly threat, the best protection against a compromised network is to have a vulnerability assessment run on your network. This will check your internal and external network for all potential vulnerabilities or holes in security and present solutions for fixing them all. There are varying degrees of severity in these holes; the most severe vulnerabilities could be exploited at any time by an amateur hacker, while the smaller holes should be patched but are less urgent.

I cannot express how IMPORTANT a vulnerability assessment is to the security of your business. If you invest in top notch hardware and applications, but don’t check the entire system for potential threats it’s like installing a high tech security system in your office, but never activating it when you leave at the end of the day. The threat of being compromised is real and happening an alarmingly high rate.

 

 

October 20, 2011
by eholehouse@lanspeed.com
0 comments

How to create a secure password

I came across this funny cartoon and it made me realize that, though a computer bot may never try to guess your password, you shouldn’t make it easy for the common criminal to guess it. Below are some tips on what to do and what not to do when choosing a password.

Do not use:

1. Your own birthday or the birthday of any close relatives in any format
Jan0160, 010160, january11960, etc.
2. Your own name or the name of any close relatives in any format
JaneDoe1960, sallydoe123, jimDOE007, etc.
3. Your address in any format
123mainstreet, ca93105, etc.
4. Any password shorter than 8 characters.
cat, dog, love, etc.
5. The word password in any format.
password, p@ssw0rd, pa$$word, etc.


How to create a secure password:

1. Choose a random color, object, and number.
Color: Green
Object: Unicorn
Number: 7
2. Make sure it is at least 8 characters long.
redcat1 would be too short, but greenunicorn7 is long enough.
3. Make up a story to help you remember your choice.
The green Irish unicorn is luckier that the number 7.


Do you have any go-to strategies that you use when creating a new password?

October 19, 2011
by eholehouse@lanspeed.com
0 comments

Different Types of Virtualization

Virtualization is rapidly expanding into nearly all areas of information technology. From applications to entire networks, it can be hard to figure out which option makes sense for your business.

Below is a simple overview of some of the more popular options available. The exciting thing about this technology is that it is highly customizable based on very specific and individual business needs and goals.

Desktop

This type of virtualization eliminates the physical desktop machine and replaces it with a thin client. Thin clients are smaller computers that fit in the palm of your hand and are designed to connect the user to their network, but they do not have any significant amount of storage space or RAM available. The primary function of desktop virtualization is to streamline systems updates and operations by connecting all workstations to a virtual environment. In doing so, the network is less susceptible to infections and user error because if one of the thin clients becomes infected, you simply remove it from the network, wipe it clean, and start over.

Application

This method allows applications to become differentiated from the operating system through which they are run. By virtualizing an application, it is not traditionally installed on the desktop computer but hosted in a virtual environment. This essentially tricks the application into thinking that it is running on its intended operating system, an example being Linux users who can run Windows programs virtually. It should be noted that while this is an exciting new technology, as of now not all software can be virtualized such as anti-virus programs that require a high level of OS integration.

Memory

This is a way of making memory from individual systems in the data center available to all workstations and applications in the cluster. You take the individual RAM and draw it into a communal pool that can be distributed based on need. This can increase the processing speed for users without having to install physical RAM onto each workstation.

Network

In a way, network virtualization brings together the many individual types of virtualization available into one cohesive network environment. By combining hardware and software resources, you are now able to create a single hub for network administration that is entirely software-based. This allows the network administrator greater flexibility and reliability in managing applications that are hosted on the network. This can be done either externally through a data center or internally with the virtual server physically located at your office.

Have a more specific question about virtualization? Let me know with a comment below and I’ll help you find the answer!

October 13, 2011
by eholehouse@lanspeed.com
0 comments

Advantages of Managed Services for Santa Barbara Small Businesses

One of the most common conversations we find ourselves having both with current clients and brand new ones is assisting them in the choice between managed services or general break-fix services. While break-fix may make sense for businesses with just one or two workstations, costly IT mistakes can be detrimental to business growth and efficiency if not managed properly. It also common that small businesses don’t have the resources to staff an IT person full-time. This is when outsourcing your IT management may make more sense than continually fixing individual problems without addressing your infrastructure as a whole.

Hopefully this simple comparison of the break-fix approach to your network vs. monthly managed services will be helpful as you explore your options:

 

Managed Services Break-Fix

Monthly Costs

Managed Services offer a fixed and predictable monthly fee that can cover your entire network including remote user laptops and mobile devices. It also includes monitoring so if a server unexpectedly goes down while you’re out of the office, your service provider will notify you and take steps to remedy the situation. Break-fix is essentially “a la cart” support where you pay time and materials based on needs that arise. It does not include monitoring and is billed at an hourly rate for on-site visits and 15 minute increments for remote help desk support.

Service Options

Manged Services clients receive priority care when calling or emailing our team for service. You actually have a separate number to call in for support which means you are back up and running more quickly. Non-managed break-fix clients will receive the same level of care as managed services clients, but time to resolution will be longer from when we are made aware of the situation to its resolution.

Proactive vs. Reactive Approach

Managed Services take the pressure off of you and your staff to resolve your own IT problems. It also means taking control over your network and preventing problems before they happen. Managing a network is a large task and one that we have spent years perfecting. The break-fix approach means putting out fires as they arise. This can lead to improper patches for serious problems in your network. Reacting to every issue rather than taking preventive measures adds unnecessary stress and distraction to your staff and your business.

Business Growth

IT can be a very powerful tool if harnessed properly and carefully configured to help support your business goals. From your server hardware to the software on your workstations, we can help you design and implement a network built specifically with your business growth and efficiency needs in mind. Break-fix offers no control over your network as a whole and can lead to disasters such as data loss or system crashes. Without a plan in place, relying on break-fix service as a long-term solution can inhibit the growth and efficiency of your business.

Relationship with IT Provider

We are here to help. It is our goal to assess your network, identify any threats as well as opportunities in your network, and develop a plan to reach your goals. Developing a good relationship with your IT provider means open communication about your goals and concerns from the very start. Break-fix clients tend to overlook the “ticking time bombs” that may be sitting in their server room on just on the other side of their wireless router. Without a proper assessment of your network, we cannot predict these issues or protect you from the unpredictable cost of a serious issue.

 

October 11, 2011
by eholehouse@lanspeed.com
0 comments

Overwhelmed by computer problems? [Video]

Ever feel like your computer problems are getting out of hand? Check out this funny video by Awkward Spaceship and you’ll see how much worse it could get! That poor broken mouse!

 

Thankfully, this isn’t what it has to be like. Let us help you get your network under control so you can stop worrying about that “firewall’ or generally being overwhelmed by computer problems!

October 10, 2011
by eholehouse@lanspeed.com
1 Comment

Pros and Cons of Desktop Virtualization

Desktop virtualization is becoming a popular option for managing networks with multiple users. The most exciting aspect of this new technology is the possibility to update the applications on hundreds of workstations at the same time rather than repeating the same update sequence individually at each workstation. It also allows users to login and access their important files from anywhere, whether it is their desk at the office or a hotel room hundreds of miles away.

PROS

CONS

Restoring infected workstationsA virtualized desktop is connected to the network, but one of the more exciting features is that if one thin client becomes infected, you simply remove it from the network, restore its settings, and reconnect without losing valuable data or infecting your entire network.Reduced downtime

In the event of server or hardware failures, having your desktops virtualized means that the rest of the network remains unaffected and downtime is significantly reduced.

Lower overall cost

Deploying new applications on a network with more than a few workstations can be a logistical nightmare and can cost you hours of expensive labor to be done right. Virtualization allows you to install and update applications on the network for all workstations at the same time, saving you valuable time and resources.

Secure remote access

One of the most exciting features is the ability to securely access all of your most important files from anywhere, making travel and mobile productivity an instant reality.

 

Managing SecurityWhile it is possible to create a secure and protected connection with the virtual environment, managing it should not be taken lightly. This technology requires expertise and proper configuration to be completely secure and reliable.Running Complex Applications

While application updates are simplified by virtualized desktops, more complex applications (mainly multimedia applications) can be difficult to deploy and run.

Complexity of Configuration

While it is easy to use and simpler on the front end, virtualization is complex and requires a knowledgeable IT manager or company to deploy and manage. Without the expertise required, it can become a logistical nightmare if not managed properly.

Initial Deployment Investment

While savings in the long run are sizeable, the initial investment in purchasing thin clients and having the network properly set-up is something to consider.

 

September 22, 2011
by eholehouse@lanspeed.com
0 comments

Practical Examples of Cloud Computing

We’ve all been reading and hearing about Cloud computing for a while now, yet many companies are still wondering how the cloud can help their business today. The focus of this article is to provide real world examples of how local businesses of all sizes are using Cloud computing.

By far, the most common usage of Cloud computing is hosted email and hosted anti-spam services. Nearly half of our clients are now receiving email and anti-spam services through a cloud provider, such as Microsoft Office 365. The benefits of having email hosted in the cloud are numerous: lower costs, higher reliability and security, less spam and the ability to work from anywhere, anytime.

Another example is the ever increasing number of applications that have moved to the cloud.  Whether it’s Microsoft Office 365, or SalesForce.com, or the thousands of other applications that have moved to the cloud, many businesses now have the option to run their applications through a web browser. This reduces or eliminates the upfront capital costs, provides predictable expenditures, lowers support needs and ensures your application is up to date.

A third example is data backups in the cloud.  Nearly all backup solutions today offer the ability to back up your data into the cloud – whether it’s sending your personal files and photos to a consumer level backup company like Carbonite.com or a business backup solution from companies like Symantec, Datto, and SonicWALL.  Cloud based backups are a safe and automated way to ensure your data is being sent off-site.

Lastly, we are starting to see more interest in cloud based desktops.  The ability to access your desktop from anywhere is a compelling feature for many businesses and the performance and security has improved greatly in the past few years.

All of these solutions are mainstream now and should be considered as your company looks for ways to reduce costs and improve productivity.  Lanspeed is the region’s expert in Cloud solutions and we encourage a conversation if your business is interested in learning more about these solutions.

 

Photo credit: Kevin Dooley, Flickr

August 30, 2011
by eholehouse@lanspeed.com
0 comments

Why Office 365?

With the recent launch of Office 365, I want to provide you with a snapshot of what this service actually offers from a practical standpoint so you can make the best decision for you and your company. With all of the tech mumbo jumbo it can be hard to understand what this service even does.

Essentially, Office 365 a set of web-enabled tools that let you access your email, documents, contacts, and calendars from virtually anywhere, on almost any device. It brings together online versions of the best communications and collaboration tools from Microsoft, including Microsoft Office Web Apps, at a price that small businesses can afford. It was designed to be easy enough for small businesses to run without specialized IT knowledge.

Here are some of the exciting features that Office 365 will bring to your workplace:

  • Work from virtually anywhere and access all of your important documents remotely.
  • Collaborate better using online meetings, shared calendars, databases, and more.
  • Look professional with easy to use website design templates and management tools.
  • Work with familiar tools that integrate seamlessly with the Microsoft Office® software you are used to.

Office 365 is designed to make your life easier. Simple as that. It takes all of the tools you are familiar with and are using already and brings them to the cloud. This enables you to access you important emails and files from virtually anywhere in the world. Whether it is emails, calendars, video messaging, or one of the many other features, this service also comes with a 99.9% up-time guarantee. This means you’ll have what you need when you need it from virtually anywhere.